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SUPPORT CENTER

WE'RE NOT JUST A PRODUCT, WE'RE A SERVICE.

Browse our directory below or reach out with any questions. We'd love to hear from you!  

SUPPORT CENTER

WE'RE NOT JUST A PRODUCT, WE'RE A SERVICE.

Browse our directory below or reach out with any questions. We'd love to hear from you!  

SIZE & ORDERING PROCESS

What are the different sizes & prices?

We have different portrait sizes: Small (multiple sizes) from $500, Large (multiple sizes) from $700, and Custom (custom sizes) from $800 - custom requests to accommodate your photograph needs or spending plan. We set up our official size guide which you can see here to help manage you on choosing the correct size. Shop Now.

Which size should I get?

We offer a free photograph consultation and can propose a size dependent on your photo. The design and number of individuals in a photograph establish your size choices. In any case, in the event that you are economical, essentially pick the picture size which works with your cost range and we can assist you with finding a photo that will work for your ideal size. Each size has a maximal cap of what number of subjects will fit inside that particular size. For instance, a small painting would not have the option to fit a group of four on the grounds that the dimensions will constrain the amount of detail our artists can catch by pencil. In case, that you are as yet not certain what size is directly for you, you can order a small one and update later if you lean toward a photo that works better for a bigger size. Look at our size guide for more comprehensive data or connect for a free consultation.

How many subjects / people can fit in each portrait size?

For small pictures we suggest a limit of 2 individuals, for large one we suggest a limit of 3 individuals and for a custom we can fit up as many individuals as you want into a picture. Periodically we can compress an extra individual, little kid or pet into the portrait including on a case by case basis depending on the composition of the photo.

What if I don’t know which size to order?

We'll assist you with deciding! You can either begin with a free consultation or directly request a small picture and upgrade during the consultation. Look at our size guide or click here for a free photograph consultation.

How does the process work? What do I need to place an order?

All you need is 5 minutes and a credit card or PayPal to submit your request. Just select the size you need and complete the checkout and you'll be quickly coordinated to upload your photograph and get your request prepared. From that point we will choose your artist and talk with you on photograph choice and the piece of the picture. We additionally give free photograph consultations in case that you aren't exactly certain you're prepared to arrange! Click here to find out more about our procedure and how it functions.

I’m not ready to get started, can I lock in a deal before making a purchase?

Indeed! You can buy a credit for any size portrait and additional items and we will keep your credit for at whatever point you are prepared to begin. In case that you don't have a photograph or size at the top of the priority list, it will be no trouble. Simply order small and we can always upgrade you for the same discount at any point. 

Do you offer gift certificates?

Yes! You can purchase a credit for any size portrait & add-ons and we will provide an e-gift certificate that you can print and then we will work directly with the recipient on their portrait gift. A gift certificate is a great option if you want the recipient of your portrait to be able to select a photo to use for the portrait, or if you don’t have time to get a portrait done before your desired giving occasion, but want to have something to present to your loved one. Simply click the gift certificate option at checkout or click here.

What can I get drawn?

We can draw anything you'd like and have done a wide range of drawings for individuals in the past relying upon what they're searching for. We've drawn pets, people, couples, kids, babies, structures, sports pictures, big names, wedding dresses and that's only the top of the iceberg. The most significant piece of the procedure is choosing the correct photograph. We can assist you with choosing the correct photograph for your portrait or mix photographs to ensure you're getting precisely what you're searching for. For guides on choosing the correct photo for your representation click here and get a free photograph consultation.

How does the drawing process work?

The drawing procedure has numerous pieces. Initially, we delineate the chosen photograph using a thinnest brush. From that point we start by outlining the face with the light color. After the fundamental zones are filled in, artist adds details with a darker color and develops the masterpiece.

Who are your artists?

We employ our artists from all across the Southern Italy (Taormina, Lecce, Sorrento). They are probably the most charming and gifted individuals we know!

Free Photo Consultation

UPLOAD 1-5 PHOTOS AND TELL US A BIT ABOUT THEM. IT'S TOTALLY FREE OF OBLIGATION AND WE'LL RESPOND TO YOU WITHIN 24 HOURS!

Start Photo Consultation

Free Photo Consultation

UPLOAD 1-5 PHOTOS AND TELL US A BIT ABOUT THEM. IT'S TOTALLY FREE OF OBLIGATION AND WE'LL RESPOND TO YOU WITHIN 24 HOURS!

Start Photo Consultation

PHOTO SELECTION

How does the photo selection process work?

We understand that choosing the correct photograph can be one of the most troublesome pieces of the procedure and we are here to help! After you have put in your request, we will have you upload or email us 3-5 photographs (in a perfect world, however you can send us less, or even a full collection in case that you need) and we will tell you which photographs we think would work best for a picture. We can likewise give recommendations on the sorts of photographs that fit best for your specific event and recipient. We will accompany you through each phase of the procedure and we offer a free photograph consultation you can begin here too.

When do I upload a photo?

You can start by uploading some photos and sending them to us before you even order or you can order your portrait first and you will be directed to upload your photo(s) upon completion of checkout. 

What are the photo quality requirements? 

There are no immovable standards on what is required for a photograph to work for a portrait. By and large, we don't require a very high resolution photograph to start your picture, it simply needs to have enough detail for our artists to catch the quintessence of the individuals in the photo. In the past we have used photographs from Facebook or other social media to make our custom pictures. In case that you don't know whether your ideal photograph will work for a picture, just choose a photo consultation and we will tell you our considerations!

Can you combine multiple photographs into one portrait?

Yes! Although we can’t guarantee it will always work to combine photos together, we have done it in the past and most of time we can combine photos to create the best custom portrait for your needs.

I don’t have access to the photo I want to use, do you have any recommendations?

It tends to be tricky in some cases to get to the correct photos, particularly when you're requesting a portrait as an unexpected gift to somebody, yet we have a few hints and methods we've used before. For example, in the event that you are requesting a wedding portrait for a companion, for the most part their engagement photographs or wedding site will have something we can pull from. Also, Facebook is commonly a decent source for photographs. Don't hesitate to contact us and we can attempt to help! Or on the other hand, in case that you don't figure you how to gain access to any photographs you might want to use, you can directly buy a gift certificate and have the recipient select the photograph themselves.

Can I have the recipient select the photo?

Yes! You can always order a gift certificate for someone and have them finish the process with us!

PHOTO TO PORTRAIT REVIEW & APPROVAL

Do I get to see the portrait and provide feedback before it ships?

Yes! We will send you a draft of the portrait once the artist has completed your piece, so that you have a chance to provide feedback and request any changes. We offer unlimited revisions and won’t ship your portrait until you are thrilled with the final product.

How long does it take?

Generally, we get your portrait to you or the recipient within 3 weeks or less from the time the final photograph is selected. Some circumstances may change that timeline. For example, we allow you to make the final call on the portrait and make unlimited revisions to your portrait. We won’t ship the portrait until you are thrilled with it, so depending on how long any revisions take, the delivery timeline may shift slightly. However, after you order your portrait we allow you to request a desired delivery date and we will do everything in our power to get you your portrait by that date. Rush delivery also available.

Do you do rush delivery? What is the fastest I can get a portrait?

Yes! We offer expedited deliveries for an additional charge which you can determine at checkout. Our standard shipping is 3-4 weeks after photo selection is finalized but we offer guaranteed delivery options for 2 or 3 weeks if you need it by a specific date. If it’s very last minute, the fastest we can turn around a portrait is 1 week if we can get the final photo selected same day.

How do you maintain the artistic quality of each piece?

We maintain quality of our pieces in two ways. First, we have a very stringent filter and work sample test for artists and only employ the most talented artists across the Southern Italy. We have our artists follow a consistent process with every piece to make sure that each portrait looks exactly like the photograph and subjects. This starts with the most important step of tracing the photograph using a professional light box to ensure that all of the proportions and features are exactly correct before shading and drawing in your piece. Once we think the portrait is good enough for you to review, we will send you a scan for your feedback and make unlimited revisions until it’s absolutely perfect in your eyes.

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PORTRAIT PACKAGING & SHIPPING

What comes with the portrait?

Each and every of our orders are matted and perfectly packaged and monogrammed by hand in our headquarters in New York. Inside the picture packaging we incorporate a complimentary bit of stationery, drawing video and print of your picture. Beside our custom packaging, we offer a couple of extra treats you can see here, including framing. Just select those options at checkout.

What happens if we don’t love it? 

If you or the recipient don’t like it, we will refund you whole money!

Do you have a recommendation for how to display my portrait in my home?

Yes! There are numerous approaches to display your portrait and the size of the picture may affect the most ideal approach to show your art. For instance, a little picture may work better on a shelf or propped on a fireplace mantle as opposed to a main art piece on the wall. In like manner, a medium representation could work over a little chimney or as an independent piece while a huge picture would be ideal as a centerpiece on your wall, or anyplace in your home, particularly if it's something like a family picture. Look at our size guide for more info about the picture measurements and a couple of samples of portrait displays.

DO YOU HAVE A QUESTION WE HAVEN'T ANSWERED?

Fill out our inquiry form and we'll help you through every step of our process.

Fill Out Our Inquiry Form

DO YOU HAVE A QUESTION WE HAVEN'T ANSWERED?

Fill out our inquiry form and we'll help you through every step of our process.

Fill Out Our Inquiry Form